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Welcome To Mtg Support & Resources!


Why Do We Have a Mortgage Support Team?

Mortgage Supports (a/k/a Underwriting Help Desk) was created to be more than the standard help desk.  The members of this team are trained in underwriting theory and processes, guidelines, origination, processing and marketing concepts.  They are cross trained to help our TPO Loan Officers get the best answers to their questions quickly!

Email or call us for answers   or    815-676-0990


Prequalifications, Income Analysis & Scenario Questions

Mortgage Support will review ANY  income situation to help determine the income that will be used for Qualifying or Annual income if USDA. Please send us the income documentation that best pertains to the borrower's situation:

  • Wage Earner-please provide two consecutive paystubs, W2s, and if possible, a VOE.
  • Self-Employed-please provide all pages of the personal federal tax returns for the most recent 2 years. If a Sch E shows K-1 income/loss, we will need the K-1's & business returns for the most recent 2 years.

Mortgage Support will also review ANY potential loan file and/or scenario. Send an email with the Prequal Review Cover Sheet, complete 1003, credit report, & AUS findings.  If you feel any additional information is needed, please send that as well. We will review all the information provided and return to you a written prequal to assist you with discussions you have with your borrower.

Redisclosures & ICDs

The Mortgage Support Team will prepare files for initial disclosures based on the documents provided.

When requesting a re-disclosure of the loan estimate, please upload the Redisclosure Request/Product Change Form with all pertinent information and final the file. This will notify The Mortgage Support Team that a new LE is needed.

To request the ICD, the following tasks must be complete:

  • All compliance conditions must be met
  • Lock must be valid for 10 days from the date the file was resubmitted

Then upload the Early Closing Disclosure Request Form and we will know you are expecting a Clear to Close! 

Feel free to email at any time during either of these processes! 


Appraisal Ordering Service

With an approved roster of 3 - 5 local appraisers, you can order your appraisals through our Appraisal Department instead of an AMC Service. We do not charge any additional fees for this service to be used. The appraisers are happy because they get to retain their full fee for the service. To use our Appraisal Department, simply email a completed Appraisal Roster Request to Once approved, you will receive a notification that you can start ordering appraisals through our department. For complete details regarding our service, please click here: Appraisal Ordering Policy & Agreement


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